We have established a customer code of conduct to ensure clients get the highest of standards at all times.
We do, at times, distribute a limited amount of third party print management software products to the industry, however you can rest assured that our guidance remains impartial, professional and never compromised; to all clients, NewField IT guarantees:

  • We will always work in the best interest of our clients.
  • will deliver services to our clients with integrity, competence and objectivity
  • Services will be carried out by staff with appropriate training and accreditations
  • Commitments made to a client will be realistic and achievable
  • We will ensure that the client is aware of all fees and expenses before we commence work and will be appropriate for the work to be undertaken

The nature of our work means that on occasion we may face potential “conflict of interest” situations between different business offerings; in this instance we will seek to avoid any conflict by adopting the following practices:

  • We will not engage with a client through two routes at the same time (e.g. directly and via a partner, or via two different partners)
  • We will not supply or promote any of our 3rd party products whilst directly engaged as independent consultants.
  • We will only deliver both professional services and 3rd party products in the same project when engaged indirectly with a client (e.g. via a partner)

If any potential conflict of interest arises during a project it will be immediately reported to the client and resolved to their satisfaction.